Nicotine pouches are small, fibre-filled sachets containing nicotine, flavourings, sweeteners, and plant-based materials. They are designed to be placed between the lip and gum, allowing nicotine to be absorbed through the mucous membranes in the mouth. Unlike traditional tobacco products, nicotine pouches do not contain tobacco leaf, making them a cleaner and often safer alternative​.

Nicotine pouches are placed between the lip and gum. Saliva moistens the contents, releasing nicotine, which is then absorbed through the mucous membranes into the bloodstream. This method bypasses the respiratory system, unlike smoking or vaping, which delivers nicotine through the lungs.

To use a nicotine pouch, twist open the can, take one pouch and place it between your upper lip and gum. Leave the pouch in place for up to 30 minutes or until the flavour fades, then dispose of it in the trash​.

Yes, nicotine pouches are designed to be discreet. They do not produce smoke or odour, making them suitable for use in places where smoking is prohibited. They are also small and easy to carry​.

Nicotine pouches eliminate the inhalation of tar and other harmful chemicals found in cigarette smoke, significantly reducing the risk of respiratory diseases and certain cancers. However, they are not entirely risk-free as nicotine is still an addictive substance.

Common side effects include gum irritation, hiccups, and nausea. Nicotine is highly addictive, and excessive use can lead to dependence. Users may also experience a tingling or burning sensation in the gums, especially when first using the product​.

Nicotine pouches are not recommended for non-smokers, pregnant women, or individuals with heart conditions. The addictive nature of nicotine makes it crucial for these groups to avoid such products. Consulting a healthcare professional before starting to use nicotine pouches is advisable.

The benefits include:

• Less harmful alternative to smoking as they eliminate the inhalation of poison chemicals.
• No secondhand smoke, protecting others from passive smoking risks.
• No staining or bad breath commonly associated with smoking.
• Discreet and convenient usage in various social settings​.

Legal restrictions vary by country. For instance, in Australia, nicotine pouches require a prescription. It is essential to be aware of and comply with local regulations regarding the sale and use of nicotine pouches​.

In Australia, nicotine pouches are regulated under the Therapeutic Goods Administration (TGA) guidelines. The TGA classifies nicotine as a Schedule 4 prescription-only medicine, meaning that nicotine pouches can only be legally accessed with a prescription. This regulation ensures that consumers are protected by strict quality and safety standards and helps to prevent the misuse and potential health risks associated with unsupervised nicotine consumption​.

Yes, nicotine pouches have an expiration date. It is important to check the packaging for the expiration date and ensure that the pouches are used within this period for optimal effectiveness and safety.

While nicotine pouches are not approved as nicotine replacement therapy (NRT) products, they can serve as an alternative to smoking for nicotine users who want to quit cigarettes. They can help manage nicotine cravings without the harmful effects of smoking​.

Sorry, we can only provide shipping to the original destination specified in the order details.

In the event that there’s an issue with your order contents (whether wrong or missing items), please contact Pouch Australia customer support (support@pouchaustralia.com) with photo evidence to back up your claim ASAP, and we will process it immediately.

If you’ve been checking the tracking system for over 5 days without any updates, please contact Pouch Australia customer support (support@pouchaustralia.com).

If the damage to the parcel affected the contents inside, please take adequate photo evidence and contact Pouch Australia customer support (support@pouchaustralia.com).

All orders will be delivered to you by DHL Express.

You can cancel your order only before it has been processed for shipping; if your order has already been shipped, we are unable to cancel your order.

All orders will be shipped out from our distribution centre in Auckland, New Zealand.

We accept Visa and Mastercard.

We do not collect or store any of your payment details. All payments are through ANZ handled directly by Windcave, we have zero access to your personal payment information.

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

All refunds are processed within 10 business days.

In the event that you need to return a product for a replacement due to our liabilities, we will wave the shipping cost by offering a store credit. If you wish to return or request replacement for reasons outside of our liabilities, you will be responsible for paying the shipping fees. Please ensure you pay the exact postage amount, failing which your package will either be rejected or sent back to you; Pouch Australia is not responsible for unpaid packages upon their arrival.

Once your package has been received and verified against the warranty, we will issue a replacement for the eligible products. If a product is returned without reason, Pouch Australia reserves the right to decline and there will be no refund.